If the integrators of ERP software systems were as smooth at integrating new or upgraded projects as they are at selling, it is likely they would be involved in fewer disputes with users that end up in court. Often, it happens because senior management at a user hands off responsibility for the effort to the…
When the integration and implementation of an ERP software system starts going off the rails and all sides begin pointing fingers at each other, often many of the user’s fingers point at the vendor’s project manager. In a way, this is understandable, even before the root causes behind the looming failure are known. The project…
Since its inception, ERP software systems have been historically used almost entirely by large organizations: Major corporations, financial institutions, federal and state government agencies and similar behemoths with complex structures and massive operations. Over the last couple of decades ERP vendors have focused aggressively on small to medium sized business market. Today, a growing number…
A debate is raging between some politicians and public health officials over the timing of reopening the economy. Noisy arguments in the news media, on Facebook or Twitter aside, the fact is that corporate executives need to be thinking seriously about the status of planned ERP software system upgrades or proceeding with projects that were…
After we spoke at the Digital Stratosphere 2020 virtual conference on how users need to adapt their ERP software systems and plans, some of our remarks were highlighted by the Search ERP website. We discussed implementation challenges for ERP software systems brought on by COVID-19, the importance of defining clear goals at the outset, why…
As is happening with almost everything in business, COVID-19 is having an impact on ERP software systems and digital transformation projects generally – particularly with respect to an interruption or delay in software implementation projects. Some companies are postponing their implementation or drastically reducing the scope of their implementations.) While halting or postponing an implementation…
Over the years, we have written quite a bit about the many “train wrecks” that seem to plague a disturbing number of ERP software systems. We also have litigated many of these disputes on behalf of companies whose system did not meet the promises made by software vendors or integrators during the software sales process.…
When Elizabeth Kubler-Ross first described the five stages of grief, she was exploring how people deal with the death of a loved one. When she wrote her definitive work, ERP software systems were not even a gleam in anyone’s eye. Yet as attorneys who have spent our careers working with ERP software systems and litigating…
It seems that a growing number of companies are coming to us to negotiate and draft contracts for an upgraded ERP software system. As part of understanding what we need to include in the contract, we ask the company’s CEO, COO, CTO or General Counsel why they are making the upgrade. Frequently, the answer revolves…
Tech companies are notorious for believing that the solutions they propose to a potential user’s pain point are the best answer anyone ever thought of. Especially when it comes to ERP software systems, too often many developers, vendors and integrators ignore or overlook the reality that the technology they sell is actually a business solution,…