Don’t Let ERP Contracts Fool You Twice | Marcus Harris

Don’t Let ERP Contracts Fool You Twice

Three court cases reveal the importance of ensuring that contracts for an ERP software system and other digital transformations be carefully negotiated and drafted to remove the possibility that a lawsuit over a failure can be blocked by a seemingly harmless clause that vendors and integrators insert as a matter of routine in their template…

SAP, Accenture and The Weakness of Entrenched Success

SAP, Accenture and The Weakness of Entrenched Success

After retiring from a wildly successful career running Ford and then saving Chrysler from bankruptcy, Lee Iacocca was asked by an interviewer how American automakers could have allowed their globally dominant position in the market to be eroded by foreign car companies. Iacocca replied, “There is nothing more vulnerable than entrenched success.” It’s not just…

ERP Vendors, Integrators, Create Their Own Problems

ERP Vendors, Integrators, Create Their Own Problems

Over the years, we’ve documented numerous cases of the failures of ERP software systems and other digital transformations; in some of them, we litigated the dispute on behalf of a client. In many instances, the blow-up resulted from a combination of factors where everything that could go wrong did go wrong.  Some of the failures…

4 Ways to Avoid Maryland Digital Transformation Nightmare

4 Ways to Avoid Maryland’s Digital Transformation Nightmare

About 20 years ago, commercials for a food product used the tag line “It’s not nice to fool Mother Nature.” By mid-June, 2019, the line was adaptable to warn, “It’s not nice for a software vendor to fool a state government.” In yet another example of a software vendor’s sales team overpromising and underdelivering with…

6 Keys to Selecting the Right ERP Integrator | ERP Licensing Attorneys

6 Keys to Selecting the Right ERP Integrator

When an ERP software system implementation fails, sometimes it’s because the vendor told a potential buyer that its round peg would fit into the user’s square hole in order to make the sale. But maybe even more often, the failure is because the integrator either did not fully understand the user’s industry or business, the…

Reducing the Cost and Problems of an ERP Software System Solution

Reducing the Cost and Problems of an ERP Software System Solution

Corporate financial wizards are expert at creating realistic expense budgets that project exactly how much will be spent on everything from paper clips to building a new facility and expanding into new markets. But even the best MBA analysts from the best grad schools have trouble accurately budgeting the cost and time for an SAP…

Lawsuit Settles After Another Major ERP Derailment | Marcus Harris

Lawsuit Settles After Another Major ERP Derailment

Roseanne Roseannadanna, a popular character in the early years of Saturday Night Live, had a catch phrase, “If it’s not one thing, it’s another!” This seems to describe what happened with National Grid USA’s ERP software system integration and why Wipro recently settled a lawsuit National Grid (NGUSA) filed against it for $75-million. It appears…

Hertz Lawsuit Says Accenture Hurt Hertz So Much It Hurts | Marcus Harris

Hertz Lawsuit Says Accenture Hurt Hertz So Much It Hurts: Lessons for ERP Users

Recently, The Hertz Corp. filed a $32-million lawsuit against consulting behemoth Accenture LLP for what it claims was the botched development and delivery of a new website for all of Hertz’s brands. The project was launched in August 2018, missed its original December 2017 delivery date that slipped to January, 2018 and then again to…